Is There a Competitive Advantage to Messing Up?

I was speaking to a delegation of manufacturers from China about old and new leadership approaches in America. After every four or five sentences, I would stop. The interpreter would then reel off sentences in Mandarin. I’d catch when he said a word, like “Google” or “Obama,” but otherwise I understood absolutely nothing. As he … Continued

How to minimize damage when you’ve really screwed up

Friends, Oh, did I screw up last week!  I’ll tell you what I did, how I made it worse, and what I’m still learning about it. I turned in my grades for my awesome undergrad leadership students. A frustrated email quickly arrived from a student, saying there must have been a mistake. Then a second … Continued